JIO Telecom
Enterprise digital platform powering India's largest telecom network — serving 450M+ subscribers with 60% improved operational efficiency.
Understanding the problem.
JIO Telecom, India's largest telecommunications provider, operates a massive network infrastructure serving over 450 million subscribers. Managing this scale required a unified operations platform that could handle millions of data points in real-time while maintaining exceptional service quality.
The existing systems were fragmented across multiple vendors and technologies, making it difficult to get a holistic view of network health and customer experience. They needed a centralized solution that could scale with their explosive growth.
Massive Scale Operations
Managing network operations for 450M+ subscribers across thousands of cell towers required processing millions of events per second.
Fragmented Systems
Multiple legacy systems from different vendors created data silos and made unified monitoring nearly impossible.
Real-time Requirements
Network issues needed to be detected and resolved in seconds to maintain service quality for millions of users.
How we solved it.
We built a comprehensive enterprise digital platform that unifies network operations, customer analytics, and service management into a single, real-time dashboard. The platform processes millions of events per second while providing actionable insights.
Unified Operations Dashboard
Single pane of glass view across all network elements, from core infrastructure to edge devices, with real-time health monitoring.
Predictive Analytics
AI-powered anomaly detection identifies potential issues before they impact customers, enabling proactive maintenance.
Automated Incident Response
Intelligent automation handles routine issues automatically, escalating only complex problems to human operators.
Customer Experience Tracking
Real-time visibility into subscriber experience metrics, enabling rapid response to service quality issues.
Built with enterprise-grade technology.
Our solution leverages cutting-edge technologies while maintaining the security and compliance requirements essential for enterprise operations.
Transformative impact.
The platform transformed JIO's operations capabilities, enabling them to maintain exceptional service quality while continuing their rapid growth. Network operations efficiency improved by 60% within the first year.
The unified platform now processes over 100 million events daily, providing real-time visibility across the entire network. Mean time to resolution dropped by 75%, and customer satisfaction scores reached all-time highs.
The platform Lynt-X built has become the backbone of our operations. We can now see everything happening across our network in real-time and respond to issues before our customers even notice them.
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